Privacy Policy
Last updated: January 4, 2026
This Privacy Policy describes how Riolin (the “Site”, “we”, “us”, or “our”) handles personal information when you browse our website, use any features we provide, place an order, or contact us in connection with the website (together, the “Services”).
In this Privacy Policy, “you” and “your” refer to anyone whose information we process through the Services, including customers, visitors, and other individuals.
By accessing or using the Services, you acknowledge and agree that we may collect, use, and share personal information as explained in this Privacy Policy. If you do not agree, please discontinue use of the Services.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, or business practices. When we publish updates, we will post the new version on the Site and change the “Last updated” date. Where required, we will provide additional notice or obtain consent.
How We Gather and Use Personal Information
We collect (and have collected during the last 12 months) personal information from several sources, depending on how you interact with our Services.
We use personal information to operate our business and Services—for example, to process orders, provide customer support, maintain site functionality, improve our offerings, comply with applicable laws, enforce our terms, and protect our customers, our company, and the Services from misuse or fraud.
Categories of Personal Information We Collect
“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you.
Information You Provide to Us
When you interact with the Services, you may provide information such as:
- Contact information (e.g., name, email, phone number, shipping/billing address)
- Transaction and order details (e.g., items purchased, shipping details, payment confirmation, order-related communications)
- Account details (e.g., login credentials and security-related information, if you create an account)
- Shopping interactions (e.g., items viewed, saved, added to cart, or purchased)
- Support communications (e.g., the content you share when you contact us)
If you choose not to provide certain information, some features (such as checkout, shipping, or customer support) may not function properly.
Information Collected Automatically
We and our partners may automatically collect information about your device and how you use the Site through cookies, pixels, and similar technologies, including:
- Device identifiers, device type, and operating system
- Browser type, language, and settings
- IP address and inferred/approximate location
- Referring URLs and traffic sources
- Pages visited, time on page, clicks, and navigation patterns
- Engagement with emails, ads, and site content
Information We Receive from Third Parties
We may receive personal information from third parties that help us provide the Services, such as:
- E-commerce platform providers (including Shopify)
- Payment service providers that process payments and help prevent fraud
- Logistics, shipping, and fulfillment partners that deliver orders
- Analytics and marketing partners that help measure performance and improve advertising relevance
We process such information in a manner consistent with this Privacy Policy.
How We Use Personal Information
Operating and Delivering the Services
We use personal information to run our store and fulfill orders, including to:
- Process transactions and confirm payments
- Pack, ship, and deliver purchases
- Provide order updates (including returns/exchanges where applicable)
- Create and administer customer accounts
- Respond to requests and provide customer support
Marketing, Promotions, and Advertising
We may use personal information to communicate with you and promote Riolin, such as to:
- Send marketing emails or SMS (where allowed by law)
- Display ads on our Site and across other websites/apps
- Understand campaign performance and improve targeting
- Personalize content and promotions based on interactions
You can stop receiving promotional emails by using the unsubscribe link in any marketing email. You may also contact us to opt out where applicable.
Security, Risk Management, and Fraud Prevention
We use personal information to help maintain the safety and integrity of the Services, including to detect suspicious activity, prevent fraud, and enforce our policies. If you create an account, you are responsible for keeping your credentials secure.
Customer Communications and Service Improvement
We use information to communicate with you, answer questions, troubleshoot issues, and improve site performance, user experience, and product offerings.
Cookies and Similar Technologies
Cookies and similar technologies help the Site function, remember preferences, perform analytics, and understand usage patterns.
For details about cookies used in connection with Shopify, please review Shopify’s cookie policy:
https://www.shopify.com/legal/cookies
We may also allow third-party advertising and measurement providers to use cookies/pixels to help deliver ads and evaluate campaign effectiveness. You can manage cookies through your browser settings. If you block or delete cookies, some parts of the Site may not work as intended.
How We Share Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:
- Vendors and service providers (e.g., hosting, payments, fulfillment, customer support, analytics)
- Advertising and marketing partners (e.g., to deliver and measure ads)
- Professional advisors (e.g., legal, accounting, compliance)
- Government authorities or other parties where required by law, or to protect rights, safety, and security
We do not sell personal information for money. However, certain disclosures for advertising and measurement may be considered “sharing” under some privacy laws.
Third-Party Sites
The Services may link to or integrate with third-party websites and services. We are not responsible for their privacy practices or security. Please review the privacy policies of those third parties before providing information to them.
Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children under 13 (or the minimum age required by applicable law). If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Data Retention
We keep personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal requirements, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable measures to delete, de-identify, or anonymize it.
Your Rights and Choices
Depending on your location, you may have rights relating to your personal information, which may include:
- Requesting access to the information we hold about you
- Requesting correction of inaccurate or outdated information
- Requesting deletion (subject to legal/contractual retention requirements)
- Opting out of marketing communications
- Requesting that we restrict or object to certain processing (where applicable)
- Withdrawing consent (where processing is based on consent)
To make a request, please contact us using the details below.
International Data Transfers
Your personal information may be processed in countries or regions outside of where you live (including where our service providers operate). Where required by law, we implement appropriate safeguards to protect personal information during cross-border transfers.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact:
Riolin Limited
Room 603, 6/F, Hang Pont Commercial Building
31 Tonkin Street
Cheung Sha Wan, Kowloon
Hong Kong
Email: service@riolinltd.com